To file complaints about telecom, internet, and broadband (FTTH) services of Mahanagar Telephone Nigam Limited (MTNL) including issues related to landline (connection problems, billing issues, etc.), broadband (slow speeds, or faulty equipment), FTTH connection (VoIP call problems, slow/no internet, router malfunctions, etc.), or other disputes, you can follow these steps and use the provided contact details:
MTNL Customer Support:
- Customer Care Number: In Delhi, call at the toll-free helpline number 1500 / 198 / 1501 or +911122221500. In Mumbai,. call at 1130 / 1800221130 or +912222074800.
- Email: Send your concerns by email at 1504@bol.net.in and feedback.delhi@bol.net.in (Delhi) or helpdesk.Mumbai@mtnl.net.in (Mumbai).
For other complaints, you can email to selfcare@mtnl.net.in (Mumbai), 1503@bol.net.in (dolphin services), or 1500@bol.net.in (basic MTNL services).
steps to file an online complaint:
- Visit the MTNL’s official website:
- Navigate to “Customer Care” section of the menu.
- Click “Online Complaint” and select the category of the issue to open the online complaint form.
- Login to your account (for Mumbai users).
- Fill out the form with the required details including customer ID, type of issue, and supporting evidence.
- Upload supporting documents (e.g. copy of bills), photos, or screenshots, if any.
- Submit the form.
Finally, note down the reference/docket number to track the status of your complaint.
Escalation to Appellate Authority:
If your complaint is not resolved within the specified timeframe, escalate it to the Appellate Authority of MTNL using your docket number and other supporting documents. You can write a complaint letter and send it by email or post at regional head office:
Delhi Region
| Circle | Phone Number | |
|---|---|---|
| GM (Bhika ji Cama Place) | 01126167474, 01126168100 | agmopbcp@bol.net.in |
| GM (West Delhi) | 01125936050 | agmopw1@bol.net.in |
| GM (Central Delhi) | 01123353444 | agmoppgc@bol.net.in |
| GM(East Delhi) | 01123915445 | depge@bol.net.in |
| GM(North Delhi) | 01127941188 | depgn2@bol.net.in |
| GM(Nehru Palace) | 01126470308 | sdemmnp@bol.net.in |
| GM (TY) | 01123915445 | depgty@bol.net.in |
| GM(West South) Delhi NCR | 01123674700 | appauthmtnlws@bol.net.in |
Mumbai Region
| Circle | Phone Number | |
|---|---|---|
| GM Zone-1 Area | 02222015000 | dgmcity@gmail.com |
| GM Zone-2 Area | 02224154000 | dgmhqz2mbi@mtnl.net.in |
| GM Zone-3 Area | 02226554242 | dgmhqz3mbi@mtnl.net.in |
| GM Zone-4 Area | 02228086161 | dgmhqz4mbi@mtnl.net.in |
| GM Zone-5 Area | 02225366808 | dgmhqz5@gmail.com |
Further, you can email your concerns at edonline@mtnl.net.in.
If still not resolved, file a complaint with Telecom Regulatory Authority of India (TRAI).
Approach the Consumer Forum:
If you are not satisfied with the final resolution of MTNL or your consumer rights are violated, file an informal consumer complaint to the National Consumer Helpline (NCH) with all supporting evidence.
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