To file complaints about piped natural gas (PNG) services of Mahanagar Gas Limited (MGL) including issues related to CNG (compressed natural gas) for domestic, small commercial, and industrial consumers, and Gas geysers, you can use following steps and contact details of MGL customer support:
Mahanagar Gas Helplines:
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Helpline Number: Call the toll-free emergency number 18002669944 or 02268759400 / 02224012400 in case of gas leakage or fire. Before digging, call at +912268759400.
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Customer Care Number: Dial 02268674500 or 02261564500 to talk with MGL’s customer service executive, available between 8.00 am to 10.00 pm.
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WhatsApp: Message on +919899203843
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Email: Send an email to support@mahanagargas.com or emergencycontrolroom@mahanagargas.com (for digging activity or emergency services).
If not resolved, contact your local office or manager of respective regional office of Mahanagar Gas.
File a Complaint Online:
- Visit the MGL’s official website (mahanagargas.com).
- Navigate to “Customer Support” from the menu.
- Click “Feedback/Enquiry PNG” option to open the online complaint form.
- Fill out the form with required details including BP No, description of the issue, location, and expected resolution.
- Upload any necessary documents
- Submit the form.
Finally, note the complaint number for future reference. You can also use MGL Connect mobile app for gas connection services and lodging consumer complaints to support team.
Escalation to Nodal Officer:
If the complaint is unresolved or you’re dissatisfied with the resolution, escalate it the Nodal Officer or Head of Customer Service at corporate office of Mahanagar Gas Limited including reference number of the complaint. You can write a complaint letter or email here:
- Phone Number: 02261564555
- Email: support@mahanagargas.com
- Address: Mahanagar Gas Limited, Pay and Accounts Building, Ground Floor, Near Family Court, Bandra Kurla Complex, Bandra (East), Mumbai-400 051.
As a last resort, you can file an informal consumer complaint to the National Consumer Helpline (NCH) for violation of your consumer rights.
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