To file complaints about Bharat gas and petroleum products of Bharat Petroleum Corporation Limited (BPCL) including issues related to LPG gas distribution, quality of petrol & diesel, delivery of LPG cylinders, domestic gas connection, overcharging or defects, petrol pumps, CNG gases, and other products & services of petroleum oils, you can follow these steps and use the provided contact details of BPCL:
BPCL Helplines:
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Customer Care Number: Call BPCL’s customer care via the toll-free number 1800224344 for Bharat gas complaints. In case of emergency gas leakage, dial the helpline number 1906. Call at 1800004344 for issues related to BPCL petroleum products and services.
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Email: Send an email to info@bharatpetroleum.in.
To report an issue about Industrial products and services, contact at the customer service number 155233 or 02222175600. For complaints related to corrupt activities of employees, contact the Chief Vigilance Officer (CVO) by calling at 02222713000 or sending an email to cvo@bharatpetroleum.in.
Tips: You can book your LPG gas by calling at IVRS Number +917715012345 or sending a message by SMS at +917718012345.
Steps to File an Online Complaint:
- Visit the BPCL’s official website (bharatpetroleum.in).
- Navigate to the “Complaints / Feedback” section of the menu.
- Select the category of service (LPG, Retail, Lubes, Industrial, LNG, and Aviation)
- Fill out the online complaint form with required details including booking ID, billing receipt, product details, and expected resolution.
- Submit the form.
Finally, note the reference number for future tracking. You can also use the Bharat Gas mobile app for online gas booking services and customer support.
Escalation to Head Office:
If the issue remains unresolved by customer support or local Bharat gas or BPCL offices, escalate it to the Executive Director or Chairman & Managing Director of Bharat Petroleum Corporation Limited as outlined in the Citizen Charter. You can re-open the previous complaint using the case number or write a complaint letter to:
- Phone Number: 02222713000
- Email: cmd@bharatpetroleum.in
- Address: Bharat Bhavan, 4 and 6 Currimbhoy Road, Ballard Estate, Mumbai 400001.
As a last resort, you can file an informal consumer complaint to the National Consumer Helpline (NCH) for violation of your consumer rights.
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