To file a complaint about gas and petroleum products of Hindustan Petroleum Corporation Limited (HPCL) including issues related to HP LPG gas, delivery delays in gas cylinders, pipeline issues, overcharging, payment (charges, cancellation, refund, etc.), retail and petrol pumps, quality issues in Lubes, EV charging station, and petroleum products (petrol, diesel, etc.), you can follow these steps and use the provided contact details:
HPCL Helplines:
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Customer Care Number: Call HP’s toll-free number 18002333555 for HPCL products & gas complaints. In case of emergency gas leakage, call the helpline number 1906.
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WhatsApp; Message on +919222201122 for LPG gas services.
If not resolved, contact the manager of the respective HPCl regional office. To book an LPG cylinder SMS or missed call on the IVRS number 8888823456.
For issues of corruption and unethical practices by the employees of HPCL or demand of bribery, file a complaint to the Vigilance Officer by sending an email to CVO@hpcl.in or calling at 02222839936.
Steps to file an online complaint:
- Visit HPCL’s official website (hindustanpetroleum.com).
- Navigate to the “Complaints & Feedback” section of the menu.
- Select the category of issue “HP Retail (Petrol Pump)”, “HP Gas (LPG)”, “Lubricants”, “PNG gas”, and from other provided options.
- Fill out the form with required details including booking ID (for LPG gas), product details, and expected resolution.
- Submit the form.
Finally, note down the acknowledgement ID and use the reference number to track the status of your grievance. You can also use the MyHP Gas mobile app for gas booking and online services.
Escalation to Head Office:
If your issue remains unresolved, escalate it to the Head of Service of Hindustan Petroleum Corporation Limited or the Grievance Cell of the regional and divisional office. You can re-open your previously unresolved complaint by using the case number from the grievance portal of HPCL or write a grievance letter to:
- Address: Head of Service, Hindustan Petroleum Corporation Ltd., Petroleum House, 17, J Tata Road, Churchgate, Mumbai-400020.
As a last resort, you can file an informal consumer complaint to the National Consumer Helpline (NCH) for violation of your consumer rights.
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