To file complaints about GAIL Gas Ltd including issues related to PG, LNG, CNG (Compressed Natural Gas), regasification, Biogas, Vendor & retail distribution of petroleum products, petrochemicals, City gas distribution, and PNG (domestic, industrial & commercial) natural gas pipeline connections, you can use the following steps and provided contact details:
GAIL Customer Support:
- Customer Care Number: Call the toll-free number 15101 in case of emergency gas leakage or 18001029282 to talk with customer service executives. For online services, call at 1800123121111.
- Emstrong textail: Send an email to gailgashelpline@gail.co.in.
If not resolved, escalate your complaint to regional offices or visit your local GAIL office to submit a written complaint. You can also contact your regional office to report an emergency. Contact details of some offices are:
| City | Helpline Number(s) |
|---|---|
| Agra | +915622520285; +915622854522 |
| Dewas | +917272250878; +917272250879 |
| Firozabad | +919927211881; +919897591340 |
| Meerut | +911212404080; +911212603560 |
| Sonepat | +911302235900; +911302235910 |
Online Complaint:
- Visit the official GAIL portal (gailgas.com) or GAIL Gas Mitra mobile app.
- Navigate to “Grievance” or “Contact Us” page.
- Click “Customer Complaints” and then “Proceed to file complaint” to open the online complaint form.
- Fill out the required details within form including BP/Customer ID, area of operation, location, and description of issue.
- Submit the form.
Finally, note the reference number for tracking. To file a complaint about corrupt activities of employees, contact the Chief Vigilance Officer by emailing at cvogail@gail.co.in or calling at +911126194153.
Escalation to Head Office:
If your issue remains unresolved by regional office or customer service, escalate it to the Chief Executive Officer or Head of Customer Service by writing a complaint letter or sending an email via the contact details provided here:
- Phone Number: +911202446400, +911204862400
- Email: ceogailgas@gail.co.in
- Address: GAIL Gas Limited, 3rd Floor, Infohub Building, GAIL Jubilee Tower B- 35 & 36, Sector -1, NOIDA -201301, (U.P)
Approaching the Consumer Forum:
As a last resort, you can file an informal consumer complaint to the National Consumer Helpline (NCH) for violation of your consumer rights.
Still, have questions? 
Ask by replying to us. 
We will help you.