Where can I complain about piped PNG gas service of Indraprastha Gas Limited (IGL)?

Energy & Utility
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To file a complaint about piped CNG gas services of Indraprastha Gas Limited (IGL) including issues related to domestic & commercial PNG connections, and R-NG supply for industrial usage, CNG stations & vehicles, industrial PNG, and vendor services, you can use the following steps and contact details of IGL:

IGL Customer Support
IGL Customer Support1424Ă—720 88.9 KB

Indraprastha Gas Helplines:

  • Customer Care Number: Call the toll-free number 18001025109 or 01141387000 / 01149835100 to talk with customer service executives. For help regarding PNG/LPG gas connection, dial the helpline number 01169020500 or 01169020400.

  • Helpline Number: In case of emergency or gas leakage, dial the IGL’s toll-free centralized helpline number 155216 or 1800111817. To contact regional offices, call on these emergency numbers:

City Helpline Number
Delhi & NCR 1800111817
Gurugram +918448184019
Karnal +918448184015
Dharuhera +918448588569
Rewari +918448588599
Muzaffarnagar +917428097827
Ajmer +917428769759
Pali +917428769761
Rajsamand +917428769763

Steps to file an online complaint:

  • Visit the IGL’s official website (iglonline.net).
  • Navigate to “Feedback” or “Contact Us” section.
  • Choose “Inquiry” option of submit your queries or “login to your account” to open online complaint form.
  • Fill out the form with required details including customer ID, billing details (for payment disputes), location, and expected resolution.
  • Submit the form.

Finally, note down the reference/ticket ID to track status. You can also use IGL Connect mobile app for PNG gas services or customer support.

Escalation to Head Office:

If your complaints are unsatisfied by customer support team or regional offices, escalate the issue to the Grievance Officer or Head of Customer Service at head office of Indraprastha Gas Limited including acknowledgement ID of previous complaint. You can write a complaint letter or call at:

  • Phone Number: +911146074607
  • Fax: +911126171860
  • Address: Head Office, Indraprastha Gas Limited, Plot No. 4, Community Centre, Sector 9, R K Puram, New Delhi - 110022.

As a last resort, you can file an informal consumer complaint to the National Consumer Helpline (NCH) for violation of your consumer rights.

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