To file complaints about piped natural gas (PNG) and compressed natural gas (CNG) service of Gujarat Gas including issues related to PNG connection (domestic, industrial, and commercial), gas leakage, payment, new connection, billings, or quality of services, you can use following steps and contact details & helplines:
Gujarat Gas Helplines:
- Helpline Number: Call at +917971123711 for piped domestic/commercial PNG connections.
- Customer Care Number: call at the toll-free number 18001236000 or 18001035001 in Ankleshwar-Bharuch, Dahej, Jambusar, Narmada, and Surat-Hazira.
Industrial customers can call on these helpline numbers: In Morbi, call at +912822244002, +912822244003; If you are in Surat, dial +912612734007. Customers in Ankleshwar can call at +912646243909.
Note: In case of emergency, instantly call to the local office of Gujarat Gas on the provide emergency helpline numbers.
If not resolved, escalate the complaint to the Manager or Nodal Officer at respective Regional/Zonal Office including reference number of the unresolved complaint.
Online Complaint:
- Visit the Gujarat Gas’s official website (gujaratgas.com).
- Navigate to “Contact Us” section and select “Customer Care Numbers” or “Feedback”.
- Choose “Complaints” to open the online complaint form.
- Fill out the required details including customer ID, payment, location, and description of the issue.
- Submit the form.
Finally, note down the reference/ticket ID to track status. You can also use Gujarat Gas Mobile A to access online services or customer support.
Escalation to Head Office:
If your previous complaints are not resolved by customer service, escalate it the Head of Service/Operation at the Head/Corporate Office of Gujarat Gas Limited. You can write a complaint letter or contact here:
- Phone Number: +917926462980, +917926460095
- Fax: +917926466249
- Address: Corporate Office, Gujarat Gas Limited, 2, Shanti Sadan Society, Near Parimal Garden, Ellisbridge, Ahmedabad – 380006, Gujarat.
As a last resort, you can file an informal consumer complaint to the National Consumer Helpline (NCH) for violation of your consumer rights.
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