How can you complain about water services of Gujarat Water Supply and Sewerage Board (GWSSB)?

Energy & Utility
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To file a complaint about drinking water supply and sewerage services of the Gujarat Water Supply and Sewerage Board (GWSSB) such as issues related low water pressure or leakages, no water supply, contaminated water (appears dirty, has a strange odour, or tastes unusual), billings, or denial/delay of new water/sewege connection in all regions & districts of Gujarat, you can follow these steps and use the provided helplines & contact details of the water board:

Register your water complaints to GWSSB in Gujarat
Register your water complaints to GWSSB in Gujarat1435Ă—720 94.3 KB

GWSSB Water Helplines:

You can also call or write a complaint letter to the Executive/Assistant engineer of your local Water Service Station (Water Works) about disruption of water supply in your region.

Steps to file an online complaint:

  • Visit the GWSSB’s official website (watersupply.gujarat.gov.in).
  • From “Drinking Water” section, click “Register Complaint” to open the online complaint form.
  • Fill out the form including your contact details, the nature of the problem (no water supply, new connection, low pressure, etc.), location details, and any relevant account or customer ID.
  • Submit the form.

Finally, note down the reference/ticket ID to track status.

:person_tipping_hand:t5: Note: In case of unresolved water complaints by regional managers and head office, you can lodge an online public grievance to the Appellate Officer of GWSSB through the “Gujarat Samadhan – Public Grievance Redressal System (PGRS)” of the Gujarat Government.

Escalation to Zonal Office:

If the issue is not resolved, escalate it to the Chief/Executive Engineers at the Zonal Office using the provided phone number or email (including reference/ticket ID of previous complaint).

Zone Phone Email
Vadodara +919978406836 cec-zngw-vdo@gujarat.gov.in
Ahmedabad +919909931920 cec-zngw-ahm@gujarat.gov.in
Rajkot +919978406542 cec-zngw-rjkt@gujarat.gov.in
P. H. Circle, Bhuj +919978406618 cec-zngw-ktch@gujarat.gov.in
Junagadh +919978406701 cec-zngw-jngd@gujarat.gov.in
Surat +919978406642 cec-zngw-srt@gujarat.gov.in

Escalation to Head Office:

For further escalation in case of unresolved complaints by zonal offices and local water stations, write a complaint letter to the head office of Gujarat Water Supply and Sewerage Board with the details of your water complaint and previous escalation records. You can send this grievance letter at:

If your public utility rights as a consumer are violated by GWSSB, file a complaint with the National Consumer Helpline (NCH) or the State Consumer Disputes Redressal Commission for Gujarat. For this, must provide all communications, including dates, times, and reference numbers of previously lodged complaints.

Still, have questions? :thinking: Ask by replying to us. :point_down:t5: We will help you.

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I’m Prerak Soni,

Resident of Sihor(364240), District Bhavnagar, State-Gujarat.

I am writing to bring your kind attention on the serious issues being faced by the residents of our village regarding water supply.

  1. The water supply is being provided only after 8–9 days, which causes great difficulty to the residents.

  2. The water supplied is often dirty and unhygienic, making it unsafe for daily use.

  3. The water pressure is very low, due to which we are unable to store sufficient water even when supply comes after long gaps.

And every 2–3 months we are told that the water motor has not working and the municipality is also not paying enough attention, also We called on 1916 to register a complaint, but we were told that nothing can be done from here.

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Dear @prerak_kukadiya

To report irregular and unhygienic water supply in Sihor (364240), raise a written complaint with your local Nagar Palika office and demand inspection of the water motor and pressure system. Since 1916 did not resolve it, escalate to the Gujarat Jal Seva Nigam and Water Board via their official portal or through the state grievance portal. Include specific dates and request regular supply restoration. You can follow these instructions:

If still need help, reply to us.