To file a complaint about drinking water supply and sewerage services of the Gujarat Water Supply and Sewerage Board (GWSSB) such as issues related low water pressure or leakages, no water supply, contaminated water (appears dirty, has a strange odour, or tastes unusual), billings, or denial/delay of new water/sewege connection in all regions & districts of Gujarat, you can follow these steps and use the provided helplines & contact details of the water board:
GWSSB Water Helplines:
- Helpline Number: Call GWSSB’s toll-free number 1916 or +917923220859.
- Email: Send an email to GWSSB control room at gwssbhocontrol@gmail.com or deecontrol-gwssb@gujarat.gov.in.
You can also call or write a complaint letter to the Executive/Assistant engineer of your local Water Service Station (Water Works) about disruption of water supply in your region.
Steps to file an online complaint:
- Visit the GWSSB’s official website (watersupply.gujarat.gov.in).
- From “Drinking Water” section, click “Register Complaint” to open the online complaint form.
- Fill out the form including your contact details, the nature of the problem (no water supply, new connection, low pressure, etc.), location details, and any relevant account or customer ID.
- Submit the form.
Finally, note down the reference/ticket ID to track status.
Note: In case of unresolved water complaints by regional managers and head office, you can lodge an online public grievance to the Appellate Officer of GWSSB through the “Gujarat Samadhan – Public Grievance Redressal System (PGRS)” of the Gujarat Government.
Escalation to Zonal Office:
If the issue is not resolved, escalate it to the Chief/Executive Engineers at the Zonal Office using the provided phone number or email (including reference/ticket ID of previous complaint).
| Zone | Phone | |
|---|---|---|
| Vadodara | +919978406836 | cec-zngw-vdo@gujarat.gov.in |
| Ahmedabad | +919909931920 | cec-zngw-ahm@gujarat.gov.in |
| Rajkot | +919978406542 | cec-zngw-rjkt@gujarat.gov.in |
| P. H. Circle, Bhuj | +919978406618 | cec-zngw-ktch@gujarat.gov.in |
| Junagadh | +919978406701 | cec-zngw-jngd@gujarat.gov.in |
| Surat | +919978406642 | cec-zngw-srt@gujarat.gov.in |
Escalation to Head Office:
For further escalation in case of unresolved complaints by zonal offices and local water stations, write a complaint letter to the head office of Gujarat Water Supply and Sewerage Board with the details of your water complaint and previous escalation records. You can send this grievance letter at:
- Phone Number: +917923251683; +917923254656 (fax)
- Email: secws@gujarat.gov.in, chairman-gwssb@gujarat.gov.in
- Address: Gujarat Water Supply and Sewerage Board, Jalseva Bhavan, Sector 10 A, Gandhinagar Gujarat – 382010.
If your public utility rights as a consumer are violated by GWSSB, file a complaint with the National Consumer Helpline (NCH) or the State Consumer Disputes Redressal Commission for Gujarat. For this, must provide all communications, including dates, times, and reference numbers of previously lodged complaints.
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