IGL bills are high

[Parthasarathi_Sahu]

We don’t cook at least 25 days a month, yet our IGL bills are high.

Please send a genuine bill rather than estimated bill.

[complainthub]

Dear @Parthasarathi_Sahu

If your IGL bill appears high despite minimal usage, it could be due to estimated billing. To request an actual meter reading, contact IGL customer care at 18001025109 / 01141387000. You can also submit a self-meter reading via the IGL website or mobile app. If discrepancies persist, lodge a complaint through the IGL grievance portal or escalate it to the Petroleum and Natural Gas Regulatory Board (PNGRB).

To make your complaint online, follow these instructions:

@complainthub

• Visit the IGL’s official website (iglonline.net).
• Navigate to “Feedback” or “Contact Us” section.
• Choose “Inquiry” option of submit your queries or “login to your account” to open online complaint form.
• Fill out the form with required details including customer ID, billing details (for payment disputes), location, and expected resolution.
• Submit the form.

Finally, note down the reference/ticket ID to track status. You can also use IGL Connect mobile app for PNG gas services or customer support.

If still need help, reply to us.