Urgent ReGas Consumption Bill Due to Verified Non-Usage

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Dear Sir/Madam,

I am writing to express my concern regarding an erroneous gas bill issued for my residence, despite no gas consumption for over two months. Below are my account details for your reference:

  • Business Partner Number: 4000378265
  • Meter Number: 15528326
  • Billing Address: Flat No. 757, Shaheed Bhagat Singh Apartment, Sector-14, Dwarka, New Delhi - 110078

Since September 1, 2024, I have been away from Delhi, resulting in zero gas usage at my property. However, I have received Gas Bill No. 150003425626 for INR 941.24, due on November 14, 2024, which reflects an incorrect meter reading of 15 units. This discrepancy likely indicates an error in the billing process or reliance on estimated/average usage, which does not apply to my situation.

Additionally, I would like to inform you that I will remain absent for the next few months, and thus, no gas will be consumed during this period either. I kindly request an immediate review of my account and a prompt rectification of the bill to reflect zero usage.

Given the nature of this error and the potential for continued incorrect billing, I urge you to expedite this matter to prevent further undue charges. Please confirm the correction as soon as possible, and do not hesitate to reach out if additional information is needed for verification.

Thank you for your prompt attention to this matter. I look forward to your swift response and resolution.

Sincerely,
Surendra Mishra Suman

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Dear @Siddhartha_Mishra,

I understand your concern about receiving a gas bill despite no usage. Here’s how you can proceed:

  1. Contact Customer Service: Reach out to your gas provider’s customer support and share your account details (Business Partner Number: 4000378265, Meter Number: 15528326) along with your billing address. Explain that you’ve been away since September 1, 2024, with zero gas usage.
  2. Request an Account Review: Ask for an immediate review of the meter reading and correction of your bill (Bill No. 150003425626). Mention that future bills should reflect zero usage as you will be absent for the coming months.
  3. Request a Written Confirmation: After they confirm, ask for written confirmation of the corrected bill amount and future adjustments.

These steps should help resolve the issue. Let me know if you need more guidance.