Wrong electricity bill payment issue by Adani Electricity

Energy & Utility
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Complaint Experience

I am writing to express my frustration with the handling of my complaint regarding an incorrect electricity bill payment. Despite calling Adani Electricity daily for 17 days, I was unable to get my concern addressed. When I spoke with a representative today, she informed me that my complaint was closed, which I dispute since I received no prior response. Her suggestion to resend an email seems unreasonable given the repeated attempts I’ve made to resolve this issue.

I’m extremely frustrated with the handling of my wrong electricity bill payment issue by Adani Electricity. Here’s a detailed account of my experience:

Initial Email: I sent an email on July 19, 2025, regarding the incorrect bill payment but didn’t receive a response for 2 days.
Follow-up Call: When I called, the representative asked for an NOC letter, which I promptly arranged and sent via email on July 22, 2025.
Additional Documentation: On July 23, 2025, I received an email requesting a bank statement reflecting the debited amount and account details. I sent the required documents the same day.
- Radio Silence: Despite multiple follow-up calls, I’ve not received any update or response from Adani Electricity for the past 17 days. Each time, the representatives assured me that someone would get back to me within 24-48 hours, but that hasn’t happened.

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Dear @Noor_Shaikh

To resolve your incorrect bill payment issue with Adani Electricity, call their Consumer Care at 19122 or 18005329998 quoting your service number and the July 19 complaint date. Email with your NOC letter, bank statement, call logs, and note that your ticket was closed without resolution.

If no reply in 5 days, escalate to the Nodal Officer at nodal.adani@adanielectricity.com or lodge a grievance on your State Electricity Regulatory Commission portal. Retain all correspondence. If unresolved in 7 days, approach the Electricity Ombudsman.

If still need help, reply to us.