To file a complaint about telecom services of Verizon, including issues related to mobile connection (prepaid/postpaid), interrupt connectivity of the internet, voice calling, data streaming, or wired & wireless service (broadband), TV/OTT streaming, and business solutions, you can follow these steps and use the provided contact details of Verizon customer service:
Verizon Customer Support:
- Customer Service Number: Call Verizon’s customer service via the toll-free number +1800.VERIZON (+18008374966) or +18009220204 for mobile and wireless services. For Fios, internet, TV services, and devices, use the hotline +18002255499 for 5G home internet support.
- Hotline: Prepaid customers can call at 611 or +18882946804 for phone issues.
- Email: Send an email to vccd@verizon.com to get help from the Verizon National Accessibility Customer Service Center.
If you are a business customer, contact the support team at +18775967577 (small business) or +18005698799 (Enterprise Center Help Desk).
Steps to file an online complaint:
- Visit the Verizon’s official website (verizon.com).
- Navigate to the “Support” page or “Contact Us” section from the menu.
- Select the type of support needed or click “Chat with Us”.
- In the online complaint form, provide your name, account number, a summary of the issue, and any relevant details or documents.
- Submit the form.
Finally, note down the reference/ticket ID to track status. If not resolved, request the support executive to escalate the case to the Head of Customer Service (CS) at the head office or respective department of Verizon.
Additionally, to start an internal dispute settlement process, you can send a form of notice of the dispute to Verizon by emailing at NoticeOfDispute@verizon.com or mailing to:
- Address: Verizon Dispute Resolution Manager, One Verizon Way, VC54N100, Basking Ridge, NJ 07920-1097.
Escalation to FCC:
If the complaints are not resolved by the customer service team or CS Head of the telecom operator, file an informal complaint with the Federal Communications Commission (FCC) by providing necessary details such as the reference number of the unresolved complaint, name of the operator, location of the issue, and expected resolution.
As a last resort, you may approach the respective state Bureau of Consumer Affairs for unresolved issues or violation of consumer rights, with all relevant documentation and evidence of your attempts to resolve the matter with Verizon and the FCC.
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