Where can you file complaints about Grameenphone (GP) services?

Telecom
, ,
1

To file a complaint about telecom services of Grameenphone (GP), including issues related to phone connectivity (voice, data, SIM, and messaging services), wifi/internet connection, lack of network, entertainment (OTT and pay TV services), high and inconsistent tariffs and charges, GPAY wallets, and financial solutions, you can use the following steps and the provided contact details of GP customer service:

GP Customer Support
GP Customer Support1377Ă—720 117 KB

Grameenphone Customer Support:

  • Customer Service Number: Contact GP customer care by calling at toll-free number 121 or 158 from your GP number, or hotline 01711594594 from other operators.
  • Email: Send an email to insta.service@grameenphone.com

In case of international roaming, reach Grameenphone’s customer service by calling at 01700100121. For any complaint regarding mobicash service or Nirvoy insurance, dial the hotline 21200.

Steps to file an online complaint:

  • Visit GP’s official website (grameenphone.com).
  • Navigate to “Online Customer Service” page from customer service section of the menu.
  • Click “Live Chat Icon” to start a chat with an executive.
  • Provide required details including location, internet/telecom issue or billing dispute, and expected resolution.
  • Submit your complaint.

Finally, note down the reference/ticket ID to track status. You can also use MyGP mobile app for online services and to get help from customer support team.

Escalation Customer Service Director:

If your complaints are unresolved by customer service or local offices of GP, escalate it to the Customer Service Manager or Customer Service Director with your complaint reference number. You can write a complaint letter and it by post or email at:

  • Phone Number: +8802222282990, +8801799882990
  • Fax: +88028416026
  • Email: info@grameenphone.com
  • Address: Head of Customer Service Grameenphone Ltd. GP House, Bashundhara, Baridhara Dhaka-1229, Bangladesh.

Approach Bangladesh Telecommunication Regulatory Commission:

If unsatisfied with GP’s resolution, you can appeal to the Bangladesh Telecommunication Regulatory Commission (BTRC) by sending a written complaint by email at complaint@btrc.gov.bd or calling at hotline 100 to contact the consumer department of BRTC.

For violation of your consumer rights or disputes related to quality of service and monetary losses, approach respective consumer protection authority of your state or central office with all relevant complaint details and correspondence records.

Still, have questions? :thinking: ask by replying to us. We will help you.

1 Like