Where to file complaints about telecom service of EE?

Telecom
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To file a complaint about telecom and internet services of EE Ltd [1] in UK, including issues related to mobile network (4G/5G, callings, messaging, and internet speed), unexpected charges/incorrect billing, broadband outages, phone malfunctions, or problems with the EE TV service, you can follow these detailed steps and use the provided contact details of EE customer service:

EE Customer Support
EE Customer Support1323×720 51.1 KB

EE Customer Support:

  • Customer Service Number: Call at the toll-free number 150 from an EE mobile or +447953966150 from any other phone to talk with a representative. Call from abroad at +447953966150 or +447953966250 (Business).
  • WhatsApp: Message on +447539321706 (Business Support).

For any business or technical problems related to business services, dial hotline 158 or call at 08009566100 / 08000790888 (Small Business) or 07953966250 (large business/enterprise).

Steps to file an online complaint:

  • Visit EE’s official website (ee.co.uk).
  • Navigate to “Contact EE” page from the menu.
  • Click to “Make a complaint” to open the online complaint form.
  • Fill out the form with required details including account number or landline telephone number (for home broadband complaints), details of the complaint, and supporting documents or screenshot, if any.
  • Submit the form.

Finally, note down the reference/ticket ID to track status. You can also use EE mobile app for online services and customer support.

If not resolved, you may also write a complaint letter including account number, consumer name reference number of unresolved complaint, and expected resolution to head office and send it at this postal address:

  • Address: EE Customer Services, 6 Camberwell Way, Sunderland, Tyne and Wear, SR3 3XN.

Escalate to Communications Ombudsman:

If EE’s response is unsatisfactory or not resolved within given resolution period, file a complaint to the Communications Ombudsman. email enquiry@commsombudsman.org to get help regarding escalation of the case online with Ombudsman including reference/ticket ID of the unresolved complaint.

Appeal to Ofcom:

If you believe EE is violating telecom regulations, or if your complaint is a broader problem with their practices, you can report to the Ofcom (Office of Communications) with supporting documents and records of previous communications with EE to resolve the dispute internally.

Still, have questions? :thinking: ask by replying to us. We will help you.

  1. EE Ltd is a telecommunications company in the UK that offers mobile and broadband services. (Explanation by AI) ↩︎

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