To file a complaint about flights services of Emirate Airlines, including issues related to booking of flights (online reservation, cancellation, or refund), delayed flights, changing or cancelling flight/route, delayed or damage baggage, lost property, passenger services, and other travel issues, you can follow these steps and use the contact details of the airlines:
Emirates Airlines Customer Support:
- Customer Service Number: Call Emirates’ customer service hotline +971600555555 for general issues related to flight services.
The number may vary depending on your location, these are general enquiry numbers for some country. Be prepared to provide your booking reference or ticket number.
| Country | Hotline |
|---|---|
| Australia | +611300303777 |
| Brazil | +551155035000 |
| China | +4008822380 |
| Egypt | +971600555555 |
| Germany | +4969945192000 |
| Hong Kong | +85230713019 |
| India | +919167003333 |
| Indonesia | +971600555555 |
| Japan | +81367434567 |
| New Zealand | +64508364728 |
| Russia | +971600555555 |
| Saudi Arabia | +9668008500022 |
| Singapore | +6566221770 |
| South Africa | +27103440608 |
| Spain | +34912757792 |
| Switzerland | +41844111555 |
| Thailand | +6627873387 |
| UK | +443448002777 |
| USA | +18007773999 |
Online Complaint:
- Visit the Emirates’s official website (emirates.com).
- Navigate to “Help” section and click “Help & Contacts”
- Click “Feedback & complaints” to open the online complaint form. For lost baggage, click “Lost property” to report the issue.
- Select the appropriate category for your complaint (e.g., flight delay, baggage issue, customer service).
- Fill out the form with your details, flight information, ticket ID, and a clear description of your complaint.
- If applicable, attach any supporting documents (e.g., boarding pass, receipts).
- Submit the form.
Emirates is active on social media platforms like X and Facebook. You can try reaching out to them through direct messages or public comments to raise your complaint. However, be aware that this might not be a safe method to resolve complex issues.
Escalation to Higher Authorities:
If your complaint is not resolved satisfactorily by customer support teams, escalate it by re-opening your complaint by submitting the online complaint follow-up form with reference number. You can also write to the Emirates Customer Relations Department.
If you believe your consumer rights have been violated, you can file a complaint with the respective consumer protection authority or relevant aviation authority in your country or region.
In India, you can approach the National Consumer Helpline (NCH) or the AirSewa Nodal Officer. If your issue belongs to UAE, contact the consumer protection authority of UAE. In USA, you may contact the Bureau of Consumer Affairs of the Federal Trade Commission (FTC).
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