To file a complaint about flight services of Turkish Airlines including issues related to bookings of passenger flights (business, economic, or special class), cancellation/refund, insurance, and other airline services, you can follow these steps and use the provided contact details:
Turkish Airlines Customer Support:
- Customer Service Number: Call the airline’s head office at +902124636363 to talk with a representative. In India, you can call at the helpline number 8000501565 to raise your concerns.
- WhatsApp: Message at +908503330849 to start chatting with an assistant.
For other countries, select the country from contact page of Turkish Airlines website and call on the given contact numbers.
Steps to file an online complaint:
- Visit the Turkish Airlines’ official website (turkishairlines.com).
- Navigate to the “Help Center” section.
- Choose the “Contact Us” option and click “Feedback form” to open the online complaint form.
- Fill out the online complaint form with all necessary details, including your flight information and the nature of your complaint.
- Attach any relevant documents or evidence to support your complaint.
- Submit the form.
Finally, note down the reference number to track the status.
Approach Consumer Forum:
If you are not satisfied with the resolution provided by Turkish Airlines, you can approach the Consumer Protection Forum in your country. Provide all necessary documentation and evidence to support your case. In India, you can lodge a flight complaint against the airlines to the AirSewa Nodal Officer.
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