To file a flight complaint about Air China including issues related to passenger flight booking (cancellation, refund, online payments, etc.), lost/damaged baggage/items, carriage, and other airline services, you can use the following contact details and steps:
Air China Customer Support:
Customer Service Number
| Country | Hotline |
|---|---|
| China | 008695583, 00861095583 (24/7) |
| North America | +18008828122 (06:00 - 21:00, Mon-Fri) |
| Europe | +80086100999 (Chinese, English, German service) |
| Japan | 0570095583 (09:00 - 18:00, daily) |
| Korea | 00180086100999 (09:00 - 18:00, daily) |
| Australia | 001800860999 (10:30 - 20:00, daily) |
| Singapore | +80086100999 (08:30 - 18:00, daily) |
| Hong Kong | 00680086100999 / (852)39709000 (08:30 - 18:00, Mon-Sun) |
| India | 0008000501566 (08:30 - 18:00, daily) |
Email Contacts:
| Country | |
|---|---|
| Europe | ca-europe@airchina.com |
| France | airchinaparis@airchina-fr.com |
| Italy | rome@airchina.it |
| Spain | comercial@airchina.es |
| Russia | mowticketing@airchina.com |
Steps to File a Complaint Online:
- Visit Air China’s Official Website (airchina.com.cn).
- Navigate to the “Contact Us” section.
- Click “Contact customer service” to open the online complaint form.
- Fill out the complaint form by providing all necessary details about your flight and issue.
- Submit the form.
Finally, note down the reference number to track the status. If not resolved, you may escalate the flight complaints to the headquarters of Air China or its regional office.
Approach the Consumer Forum:
If your previously lodged complaint is not resolved by Air China, you can file a consumer complaint to the Consumer Protection Authority Forum in your country. Provide all relevant details and documentation related to your complaint with the forum.
In India, you can lodge a flight complaint against the airlines to the AirSewa Nodal Officer.
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