To file a flight complaint about China Eastern Airlines including issues related to passenger flight bookings, trip reservations, cancellation/refund, and other airline services, you can use the following contact details and steps:
China Eastern Airlines Customer Support
- Customer Service Number: Call to the North America Support hotline +16265831500 (Mon.-Fri. 09:00 AM-05:30 PM PDT) to talk with a representative.
You can also call at China Eastern’s international hotline +862120695530 to raise your concerns regarding flight booking (available 24/7).
Steps to file a complaint online:
- Visit the China Eastern Airlines website (ceair.com).
- Navigate to the “Customer Service” section.
- Click the “Comment/Complaint” option to open the online complaint form.
- Fill out the complaint form by providing all necessary details such as flight number, date, and nature of the complaint.
- Upload supporting documents, photos, or screenshots, if any.
- Submit the form.
Finally, note down the reference number to track the status. You will be notified after the resolution of your issue.
Approach the Consumer Forum:
If your previous complaints are not resolved by China Eastern Airlines, you can approach the Consumer Protection Forum in your country. Provide all relevant documentation and details of your complaint to the authority.
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