Where can you file flight complaints of United Airlines?

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To file a complaint about flights & travel booking services of United Airlines such as flights booking/cacncellation/refunds, reimbursment/claims, travel insurance, cruise booking, airlines services (check-in, Economy Plus, meal requests, etc.), MileagePlus package, and other travel issues, you can follow these steps and use the provided contact details:

United Airlines Customer Service
United Airlines Customer Service1254Ă—720 127 KB

United Airlines Customer Support:

  • Customer Service Number: For immediate assistance, you can call 1800-335-2247 (toll-free in the U.S. and Canada) or 1866-563-3244 (toll-free from Asia Pacific and Europe).
  • SMS: Send a text “UNITED” to 32050 for United Customer Service.

For booking a new reservation of flight, you may call 1800-864-8331. If you have any issue with MileagePlus, dial 1800-421-4655 or 1800-490-2021 (receipts & other services). If you’ve left the airport, call the Baggage Recovery Center 1-281-821-3526 (International).

If you have complaints about United Cruise booking services on cruises.united.com, dial the hotline 1800-211-2039.

Steps to file an online complaint:

  • Visit United Airlines’ official website (united.com).
  • Navigate to the Help Center by clicking “Help” from the menu.
  • Choose “Customer Care” from the given options.
  • Click “Complaint” and select the type of complaint and country.
  • Or sign in to your account to chat with executive.
  • Fill out the online complaint form including ticket/booking ID, flight details, and issues related to airlines services.
  • Submit the form.

Finally, note down the reference/ticket ID to track status. You can also use the Chat with us feature for 24/7 support from an agent.

Escalation to Head Office:

If your issue is not resolved, you can escalate it by contacting the MileagePlus service center or the 24-hour Accessibility Desk for further assistance. You can also write a complaint letter to Customer Service Department of United Airlines at Head Office.

As a last resort, if you’re not satisfied with the resolution, you can approach the state Consumer Forum in your jurisdiction with all the relevant details of your complaint and the steps you’ve taken to resolve it with United Airlines.

Further, you can file a consumer complaint to the Bureau of Consumer Affairs of the Federal Trade Commission (FTC).

Still, have questions ? :thinking: Ask by replying to us. :point_down:t5: We will help you to resolve it.

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