To file a complaint about shipment & freight services of United Parcel Service of America (UPS) such as delayed delivery, damaged or lost packages/parcels, incorrect charges (billings, payments, or shipment fees), or poor customer service, you can follow these steps and use the provided contact details to make your complaint with UPS support team:
UPS Customer Service:
- Customer Service: Call the hotline 1-800-PICK-UPS (18007425877) to contact the UPS’s executives or for international shipment issues, dial 180078278922. In case of technical support, call to 18772896418.
- Email: Submit the provided online web form to send an email.
If you have an issue with trade management (Import/Export), call customer service at 18007827892. For help related to supply chain resolution, contact to 18007425727. In case of billing support, call to 18008111648 (Domestic Bills) or 18664937140 (import billing).
For freight support, you can contact the customer service by calling at 18003337400 (For truckload 150 lbs), 18886824652 (truckload 12000 lbs), 180044363789 (Air Fright 150 lbs), or 18003508440 (Ocean freight).
Steps to file an online complaint:
- Visit the UPS’ official website (ups.com).
- Click “Support” from the menu section
- Select the type of support or choose “file a claim” for insurance claims.
- Fill out the online complaint with required details including tracking number (AWB), delivery address, and shipment details.
- Submit the form.
Finally, note down the reference/ticket ID to track status. You can also use the UPS mobile app to complain or access online delivery or shipment services.
Escalate to Corporate Office:
If your complaints are not resolved to your satisfaction by the customer service, escalate it to the Customer Relations Department at the UPS Corporate Office. You can write a complaint letter including all previous communication references and any supporting evidence. to the head office at:
- Phone Number: 14048286000.
- Postal Mail: Customer Relations, UPS, 55 Glenlake Parkway, NE Atlanta, GA 303283.
If the issue remains unresolved, you can approach external consumer protection authorities like the Consumer Financial Protection Bureau (CFPB) or the Federal Trade Commission (FTC).
Tips: For issues related to violations of transport laws by UPS or concerns regarding shipping regulations and safety, you may contact the Department of Transportation (DOT), US.
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