Where can I file delivery complaints of Royal Mail?

Logistics
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To file complaints about parcel and logistics services of Royal Mail including issues related to parcel/package delivery, refund of shipment cancellations/deposits, insurance claims, defective/damaged shipments, and other postal mail & delivery services, you can follow these steps and use the provided contact details:

Royal Mail Customer Support
Royal Mail Customer Support1226Ă—720 119 KB

Royal Mail Customer Support:

  • Customer Service Number: Call the Royal Mail at +443457740740 (UK), 03457950950 (Business) or 03456000606 (PwD) to raise your general complaints. For services of Parcel Force Worldwide, dial +443448004466 to talk with a representative.

To track the status of your shipment, navigate to the “Track your item” page and enter the order reference number. You can also file an online claim by visiting the claim support page of their website.

Steps to file an online complaint:

  • Visit the Royal Mail website (royalmail.com).
  • Navigate to the “Help & Support” section of the menu.
  • Click the “Contact Us” option and select “Complaints & Claims” to open the online complaint form.
  • Choose the “I’d like to make a complaint” or “Claim for lost, damaged or delayed mail” option.
  • Select the category of the delivery issue.
  • Fill out the complaint form with all required details including tracking reference number, order details, and description of the complaint.
  • Submit the form.

Finally, note down the unique reference/ticket number to track status. If unresolved, escalate it to the Customer Resolution Team. You can also write to Royal Mail with your full name, address, daytime contact number, email address, and details of your complaint and send it here:

  • Address: Freepost ROYAL MAIL Customer Services, Royal Mail Group Limited, 185 Farringdon Road, London, EC1A 1AA.

Approach Consumer Forum:

If you are still unsatisfied with the final response of Royal Mail or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint.

You can lodge your complaint in the United Kingdom with Ofcom (The Office of Communications).

Still, have questions? :thinking: ask by replying to us. We will help you.

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