To file complaints about shipment, parcel, and logistics services of Israel Post (ILP) including issues related to express parcel delivery, refund of the shipment cancellations/deposits, insurance claims, defective/damaged shipment, and freight services, you can follow these steps and use the provided contact details:
Israel Post Customer Support:
- Customer Service Number: Call at the ILP’s hotline 171 (Israel), +972768871216, or +972768875909 (Assistance) to raise your general complaints. You can also contact the regional offices by visiting the contact page.
- Email: Send your complaint by email at doartek@postil.com (payment), delivery@postil.com, or ds@postil.com.
To Track the status of your shipment, navigate to the Israel Post tracking page and enter your AWB/tracking number.
Steps to file an online complaint:
- Visit the Israel Post website (israelpost.co.il).
- Navigate to the “Contact Us” section.
- Open the online complaint form.
- Fill out the form by providing your waybill/tracking number, type of issue, and description of the complaint.
- Submit the form.
Finally, note down the reference number to track the status. If your complaint is not resolved, you can escalate it by contacting the customer service representative again and requesting to speak with a senior executive.
Approach the Consumer Forum:
If you are still unsatisfied with the final response of Israel Post or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint.
You can lodge your complaint in Israel with the Consumer Protection And Fair Trade Authority (CPFTA).
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