To file complaints about shipment, parcel, and logistics services of DHL Express including issues related to express parcel delivery, refund of the shipment cancellations/deposits, insurance claims, defective/damaged shipment, freight services, and other shipment issues, you can follow these steps and use the provided contact details:
DHL Express Customer Support:
- Customer Service Number: Call at +18002255345 (US), 1800111345 (India), or 08001333333 (Indonesia). You can also contact your regional office by using phone numbers provided on the DHL contact page (e.g. 08007713451 (Brazil) or +971600567567 (UAE)).
To track the status of your shipment, navigate to the DHL tracking page and enter the AWB number. If you need help regarding enterprise solutions, log in to your registered account and contact the support team.
Steps to file an online complaint:
- Visit the DHL Express website (dhl.com).
- Navigate to the “Customer Service” page.
- Enter your tracking number to find the appropriate contact and open the online complaint form.
- Fill out the form with required details including ticket/AWB number, type of issue, and description of the complaint.
- Submit the form.
Finally, note down the reference/ticket number to track status. If your issue is unresolved, request the support team to escalate the issue to senior executives of DHL Express.
Approach Consumer Forum.
If you are still unsatisfied with the final response of DHL Express or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint.
You can lodge your complaint in the USA with the Bureau of Consumer Protection Affairs of FTC. In India, you can approach the National Consumer Helpline (NCH).
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