Where can I file delivery complaints of SF Express?

Logistics
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To file complaints about parcel delivery and logistics services of SF Express including issues related to parcel/package delivery, refund of shipment cancellations/deposits, insurance claims, defective/damaged shipments, e-commerce solutions, and freight services, you can follow these steps and use the provided contact details:

SF Express Customer Support:
SF Express Customer Support:1230Ă—720 85.6 KB

SF Express Customer Support:

  • Customer Service Number: Call at +18559011133 (US), +85227300273 (Hong Kong) or +6566030630 (Singapore) to raise general complaints with a representative. You can also contact the regional offices in your country by calling on the provided phone numbers (e.g. +8864128830 (Taiwan), 1300148168 (AU), +81357811511 (Japan)) on their contact page.
  • Email: Send your concerns by email at gzgjtsz@sf-express.com (GB) or overseaswh@sf-express.com.

To Track the status of your shipment, navigate to the SF Express tracking page and enter the tracking/Airway bill number. You can also file an online claim through the claim support page of their website.

Steps to file an online complaint:

  • Visit the SF Express (sf-international.com) website.
  • Navigate to the “Contact Us” page.
  • Select “Online Service” to open the online complaint form> You can also choose “Global Service Point” or “Service Points” to get contact details of the regional office.
  • Open the provided online complaint form.
  • Fill out the form by providing all necessary details about your complaint and shipment order/tracking number.
  • Submit the form.

Finally, note down the reference/ticket number to track the status of your complaint. If your issue is not resolved, escalate the complaint by contacting senior executives of the customer service department.

Approach the Consumer Forum:

If you are still unsatisfied with the final response of SF Express or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint.

You can lodge your complaint in the USA with the Bureau of Consumer Protection Affairs of FTC. In China, approach the National Platform of Consumer Dispute Resolution (SAMA).

Still, have questions? :thinking: ask by replying to us. We will help you.

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