To file complaints about delivery and shipment services of Ecom Express, including issues related to Express Services (EXS), Fulfilment Services (EFS), Digital Services (EDS), doorstep parcel/package delivery, incorrect/delayed shipment, tempered/damaged package, the claim for lost/damaged shipment, and logistics services, you can follow this guide and use the provided contact details of service:
Ecom Express Customer Support:
- Customer Care Number: Call at +918376888888 to talk with Ecom Express’s customer service representative to resolve delivery or logistics issues. For technical issues, dial the helpline number +918826398220.
- Email: Send your shipment complaint details to customercare@ecomexpress.in.
For any issues related to Ecom business & sales services, call to +918826398220 (sales team) or email your concerns to sales@ecomexpress.in or partner@ecomexpress.in (business). If you need help regarding Ecom Magnum, email magnum@ecomexpress.in.
Steps to file an online complaint:
- Visit the Ecom Express’ official website (ecomexpress.in).
- Navigate to the “Contact Us” page from the menu.
- Locate the online complaint form on the page under the “Support” section.
- Fill in the required details, including Airway Bill Number (tracking ID), the nature of your complaint, and expected relief.
- Submit the form.
Finally, note the reference/ticket number for future tracking. You can also use the Ecom Express mobile app to access online shipment and logistics service or contact the representative to resolve your issues.
Escalation to Grievance Officer:
If your issue is not resolved satisfactorily by the customer support team, escalate it to the Grievance Officer of Ecom Express by providing your complaint reference details in your written complaint letter. Send this letter by email or post to the head office at:
- Phone No.: +911246488888
- Email: grievance@ecomexpress.in
- Address: Grievance Officer – Ecom Express Limited, Corporate Office (Headquarters), 10th Floor, Ambience Corporate Tower-II, Ambience Island, NH-8, Gurgaon – 122002, Haryana.
As a last resort, if you’re not satisfied with the resolution, you can file an informal consumer complaint to the National Consumer Helpline (NCH) providing all relevant documentation of your grievance related to the shipment service of Ecom Express.
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