If you have complaints about delivery & shipment services of Delhivery such as Parcel (both B2C and B2B), warehousing, Door-to-door and port-to-port express parcel, freight services, and other issues (payments, refunds, cancellations, delayed delivery including insurance claims, etc.), follow this step and use the provided contact details & helplines to make your complaints with customer service executive:
Delhivery Customer Support:
- Helpline Number: Call the customer service number +918069856101.
- Email: Send an email to customer.support@delhivery.com
While lodging your delivery complaint, must provide delivery order ID (if any), tracking ID (AWB/LRN), the nature of the complaint, and other relevant details like invoices, videos/photos of defective/wrong shipped/delivered products or couriers, etc.
Steps to File an Online Complaint:
- Visit Delhivery’s Website (delhivery.com).
- Click “Support” to open the online complaint form.
- Fill out the form with required details including your delivery order ID, tracking ID (AWB/LRN), and describe the nature of your complaint.
- Attach invoices, photos, or videos of defective/wrong shipped/delivered products.
- Review your complaint and submit it.
Finally, note down the reference/ticket ID to track status. You can also use the Delhivery Mobile App to access its online delivery services and to lodge a complaint with live chat support.
Escalation to Service Head
If not resolved by customer care or chat executives, email the Service Head of Delhivery Ltd at customer.support@delhivery.com with your previous reference/ticket ID or write a complaint letter to:
- Address: Headquarters, Customer Relation Officer, Delhivery Limited, Plot 5, Sector 44, Gurugram, Haryana – 122002.
For unresolved issues or violations of your consumer rights by Delhivery, you can approach the National Consumer Helpline (NCH) to file an informal consumer complaint. Further, you can appeal to the Consumer Disputes Redressal Commission.
Tips: Remember to keep a record of all correspondence and reference IDs for your complaint.
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