If you want to file complaints about delivery and shipment/logistics services of DTDC Express Ltd [1] (Desk to Desk Courier & Cargo), including issues related to delivery of parcels/couriers, Express parcels, DTDCShipAssure, shipment of E-commerce products (B2B pick up & delivery, and fulfilment of order & return management), and freight, follow these steps and use the provided contact details of DTDC customer service:
DTDC Express Customer Support:
- Customer Care Number: Call at helpline number +919606911811 or +917305770577 to report a delivery or DTDC booking issue. For international shipment concerns, dial +917676528888.
- Email: Send an email to customersupport@dtdc.com or feedback4coit@dtdc.com (for technical issues).
If you have any shipment-related issues under global business solution services, email gmo@dtdc.com with tracking ID or supporting documents. You can also visit the local branch office of DTDC to submit a written complaint letter.
Steps to file an online complaint:
- Visit DTDC’s official website (dtdc.in).
- Navigate to “Customer Care” from the “Contact Us” section of the menu.
- Click “Raise a Service Query” to open the online complaint form.
- Fill out the required details including your shipment tracking number and a description of the issue.
- Submit the form.
Finally, note down the reference number to track the status. You can also use the DTDC Express mobile app to track shipment status, access online delivery services, or chat with executives.
For any international shipment or International DTDC delivery issues, contact the customer care number of the local DTDC office in the respective country:
| Country | Phone Numbers | |
|---|---|---|
| Australia | 1300658775 | sales@dtdcaustralia.com.au |
| Bangladesh | +88029560258, +88029567294 | ops2.dac@skynetbd.com |
| Canada | 9054051111 | sales.canada@dtdc.com |
| China | +862164010343, +8618621631082 | deepakc@dtdc.com |
| Kenya | +254734601653, +254728788769 | css.nairobi@dtdc.com, ops.nairobi@dtdc.com |
| Nepal | +97714780119 | css.nepal@dtdc.com |
| Singapore | +6598355618 | |
| Sri Lanka | +94114712770, +944712774 | cmb@dpex.com |
| United States | +12122682727 | css.usa@dtdc.com |
Escalation to Grievance Officer:
If your complaint is not resolved satisfactorily by the customer service team, escalate it to the Grievance Officer by sending a detailed email or writing a complaint letter including tracking ID, reference number of an unresolved complaint, and expected resolution. You can send the grievance to the head office:
- Phone No.: +918025365032
- Email: feedback@dtdc.com, grievance.officer@dtdc.com
- Address: Grievance Officer – Headquarters, DTDC Express Limited, DTDC House, No. 3, Victoria Road, Bangalore 560047, Karnataka.
As a last resort, if DTDC does not address your complaint satisfactorily or your consumer rights are violated, you can file a consumer complaint with the National Consumer Helpline (NCH) with all supporting evidence of deals or purchases.
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DTDC Express Ltd is a courier and cargo company that provides delivery services both within India and internationally. It offers services like Express parcels, DTDCShipAssure, and freight, and handles both B2B and B2C deliveries. (Explanation by AI) ↩︎