No delivery of consignment at DTDC more than 10 days

[complainthub]

Dear @omcar_foods,

I understand your frustration with the delay in the delivery of your consignment (No. K43892504). Here’s how you can address this issue:

1. Contact DTDC Customer Support: Call DTDC’s customer care at +919606911811 or +917305770577 or email them at customersupport@dtdc.com. Provide the consignment number and details of the delay, requesting immediate action to deliver it to Ponda.
2. Reach Out to the Panaji Branch: Contact the Panaji DTDC branch directly to escalate the matter. Request an update on why the consignment is still pending and urge them to prioritize delivery.
3. File an Online Complaint: Visit the DTDC website at DTDC’s official website (dtdc.in) and use the “ Customer Care ” section to lodge a formal complaint.
4. Escalate Further: If no action is taken, ask for the contact details of the regional manager or file a complaint with the consumer grievance portal at National Consumer Helpline (NCH) .

@complainthub

Steps to file an online complaint:

• Visit DTDC’s official website (dtdc.in) .
• Navigate to “Customer Care ” from the “Contact Us” section of the menu.
• Click “Raise a Service Query ” to open the online complaint form.
• Fill out the required details including your shipment tracking number and a description of the issue.
• Submit the form.

Finally, note down the reference number to track the status. You can also use the DTDC Express mobile app to track shipment status, access online delivery services, or chat with executives.

These steps should help resolve the issue. Let me know if you need more help.