The consignment no K43892504 was booked on the 14th and reached Panaji on the 18th. However, it has been sitting at the Panaji branch without any notification or further action to connect it to Ponda for delivery. This consignment is for business purposes and is extremely critical.
It is disappointing to witness such a lack of responsibility from the branch executives. What’s even more concerning is that, despite my efforts to reach out through Customer Care, there has been no sense of urgency or acknowledgment of the inconvenience caused.
I understand your frustration with the delay in the delivery of your consignment (No. K43892504). Here’s how you can address this issue:
Contact DTDC Customer Support: Call DTDC’s customer care at +919606911811 or +917305770577 or email them at customersupport@dtdc.com. Provide the consignment number and details of the delay, requesting immediate action to deliver it to Ponda.
Reach Out to the Panaji Branch: Contact the Panaji DTDC branch directly to escalate the matter. Request an update on why the consignment is still pending and urge them to prioritize delivery.
Escalate Further: If no action is taken, ask for the contact details of the regional manager or file a complaint with the consumer grievance portal at National Consumer Helpline (NCH) .
These steps should help resolve the issue. Let me know if you need more help.