Poor service by DTDC

[P_Nayagam]

We regret DTDC D07853258 couldn’t be delivered due to HIGHER VOLUMES. We will attempt next working day. DTDC doesn’t seek any payment OTP. Last 2 days am getting this message from DTDC ? Where is my courier? When it got reached to Chennai office? Why it is keep on changing the delivery plan?

[complainthub]

Dear @P_Nayagam,

I understand the frustration of waiting for your courier. Here’s how you can get more details:

1. Track the Courier Online: Use the tracking number (D07853258) on the DTDC website to see the latest status and where it currently is. It should show if it has reached the Chennai office.
2. Contact DTDC Customer Service: Reach out to DTDC’s customer support and provide your tracking number. Ask for specific information on why the delivery is delayed and when you can expect it.
3. Request Priority Delivery: Politely request them to prioritize your delivery due to the repeated rescheduling.

@complainthub

Steps to file an online complaint:

• Visit DTDC’s official website (dtdc.in) .
• Navigate to “Customer Care ” from the “Contact Us” section of the menu.
• Click “Raise a Service Query ” to open the online complaint form.
• Fill out the required details including your shipment tracking number and a description of the issue.
• Submit the form.

Finally, note down the reference number to track the status. You can also use the DTDC Express mobile app to track shipment status, access online delivery services, or chat with executives.

This should help you get a clearer update. Let me know if you need further help.