Since yesterday, I have been in touch with DTDC customer support regarding the status of my shipment. While I have received emails confirming that a ticket has been raised, I was not provided with the ticket number until I contacted your support team again today. The ticket number for this issue is 16774216 and Tracking ID: 95254404
Upon speaking with the support executive, I was informed that my shipment is currently missing and that efforts are underway to locate it. I was also advised to contact the sender for further assistance. However, the sender has shared a screenshot of the tracking details and has indicated that they are unable to take any additional action.
This shipment is critical as it is intended for an event that has already been postponed twice. We are now urgently awaiting the delivery of this shipment to proceed. I kindly request your team to prioritize this matter and provide me with a resolution at the earliest.
DTDC escalation mail grievance.officer@dtdc.com is getting bounced. There is no response from feedback@dtdc.com
Dear @veepeek
Your concern regarding the missing DTDC shipment (Tracking ID: 95254404) is urgent. Since customer support has confirmed the parcel is lost, escalate the issue by calling DTDC Customer Care at +919606911811 or +917305770577 and lodging a formal complaint on their grievance portal. If emails to grievance.officer@dtdc.com and feedback@dtdc.com are bouncing, escalate to feedback4coit@dtdc.com or the nearest regional technical office. To make your complaint online, follow these instructions:
If unresolved, file a consumer complaint on the National Consumer Helpline (NCH).
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