Complaint Regarding Non-Delivery of Parcel (Consignment No. C44680153)

Dear Sir,

I am writing to formally lodge a complaint regarding the non-delivery of a parcel sent via your courier service. Below are the details of the consignment:

Consignment Number: C44680153

Date of Booking: 27th January 2025

Booking Location: Nagercoil DTDC

Destination: GOMATHIPURAM, MADURAI

The status of the parcel shows that it reached the destination on the same day and has been marked “Out for Delivery.” However, as of today, 1st February 2025, the parcel has not been delivered to my customer.

I have contacted your customer service team multiple times to resolve the issue. While I was assured that the delivery would be made soon, no action has been taken so far. This delay has caused significant inconvenience to my customer, who is now requesting a refund. This situation not only jeopardizes my relationship with a loyal customer but also affects the reputation of my business.

I kindly request DTDC to:

  1. Investigate the delay in delivery and ensure the immediate delivery of the parcel.

  2. Provide compensation for the loss incurred due to this service failure.

Please treat this matter as urgent and provide me with a resolution at the earliest. I look forward to your prompt response and assurance that such incidents will not occur in the future.

Thank you.

Yours sincerely,

Muhammed M Aboobucker

Hanan Perfumes

Elankadai, Kotar, Nagercoil,

Kanyakumari District,

Tamil Nadu

Dear @Hanan_Perfumes

To expedite resolution regarding the non-delivery of your parcel (C44680153), we advise you to file a formal complaint with the DTDC customer service department by calling at the helpline number +919606911811 / +917305770577 and emailing customersupport@dtdc.com or visit at your nearest DTDC courier office. For more help, read:

Where can you file shipment complaints of DTDC Express?

Providing them with the details you’ve already outlined here will be extremely helpful. They are best equipped to investigate this specific case and provide you with a timely resolution, including potential compensation.

If still need help, reply to us.