To file complaints about shipment, parcel, and logistics services of Landmark Global including issues related to parcel delivery, refund of the shipment cancellations/deposits, insurance claims, defective/damaged shipment, and freight services, you can follow these steps and use the provided contact details:
Landmark Global Customer Support:
You can all at the hotline +18882052251 (US) to raise your delivery complaints with a customer service representative. To track status of your shipment, navigate to Landmark Global tracking page and select mercury/tracking to enter the tracking ID.
Steps to file an online complaint:
- Visit the Landmark Global website (landmarkglobal.com).
- Navigate to “Contact Us” page and open the online complaint form.
- Fill out the form with required details including tracking/order ID and description of the complaint.
- Submit the form.
Finally, note down the reference/ticket number to track status of your complaint. If unresolved, click the button on the page to contact Landmark Global Client Services. Further, escalate the unresolved complaint by contacting the retailer where you placed the order.
Approaching the Consumer Forum:
If you are still unsatisfied with the final response of Landmark Global or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint.
You can lodge your complaint in the USA with the Bureau of Consumer Protection Affairs of FTC. In India, you can approach the National Consumer Helpline (NCH).
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