To file complaints about shipment, parcel, and logistics services of OnTrac including issues related to parcel delivery, refund of the shipment cancellations/deposits, insurance claims, defective/damaged shipment, e-commerce delivery solutions, and freight services, you can follow these steps and use the provided contact details:
OnTrac Customer Support:
You can call the OnTrac’s hotline +18044142590 (US) to talk with a customer service representative or 3022467136 (text) for general delivery complaints. To track status of your shipment, text “track my package” to 5878172380 to get assistance from an executive. Standard message and data rates apply.
For chat support, visit the OnTrac homepage and select the virtual assistant icon in the bottom right-hand corner to chat with a member of their team.
Steps to file an online complaint:
- Visit the OnTrac website (ontrac.com).
- Navigate to the"Support" page.
- Click on the virtual assistant icon in the bottom right-hand corner to start a chat and file your complaint.
- Provide necessary details including you have your tracking number and order details and description of the complaint.
- Submit the form.
Finally, note down the reference/ticket number to track status. If your issue is not resolved through the initial contact, request to escalate the matter to a senior executive or higher authority within OnTrac.
Approaching the Consumer Forum
If you are still unsatisfied with the final response of OnTrac or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint.
You can lodge your complaint in the USA with the Bureau of Consumer Protection Affairs of FTC. In India, you can approach the National Consumer Helpline (NCH).
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