To file complaints about shipment, parcel, and freight services of Costco Logistics including issues related to express parcel delivery, refund of the shipment cancellations/deposits, insurance claims, defective/damaged shipment, and logistics services, you can follow these steps and use the provided contact details:
Costco Logistics Customer Support:
- Customer Service Number: Call at Costo’s hotline 18009552292, +18884605404 (US), or 18007742678 (Wharehouse) to raise your general complaints. For other issues, call at 18007889968 (Business), 18668610450 (Concierge), or 18778492730 (Costco travel).
- Chat Support: You can start a conversation with the support team, available for Online Orders, Membership and Warehouse, and Business Center Orders during specified hours.
To track the status of your shipment, navigate to Costo’s tracking page and enter the tracking number. You can also request for return & exchange of the shipments.
Steps to file an online complaint:
- Visit the Costco Logistics website (costco.com).
- Navigate to the “Customer Service” page.
- Click the “Contact Us” option.
- Use your Costco membership credentials to login to your account.
- Choose the relevant department (e.g., Online Orders, Membership).
- Fill out the online complaint form by providing detailed information about your issue, order/tracking number, and description of your complaint.
- Submit the form.
Finally, note down the reference number to track the status. If your issue is not resolved through the initial contact by requesting to communicate with a senior executive or manager. Provide your complaint reference number and follow up if necessary.
Approach the Consumer Forum
If you are still unsatisfied with the final response of Costco Logistics or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint.
You can lodge your complaint in the USA with the Bureau of Consumer Protection Affairs of FTC.
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