To file complaints about shipment, parcel, and freight services of CJ Logistics including issues related to parcel delivery, refund of the shipment cancellations/deposits, insurance claims, defective/damaged shipment, and other logistics issues, you can follow these steps and use the provided contact details:
CJ Logistics Customer Support:
- Customer Service Number: Call at the CJ’s hotline 15881255 (Korea) or +6562289401 (Singapore). If you are from other countries, call at +18003721960 (US), 020343280 (Thailand), or +8227001949 (Overseas).
- Email: Send your complaints by email to info@cjlogisticsamerica.com (US) or courier-cs@cj.net (Singapore).
To track your import/export goods delivery of shipment, navigate to the CJ Logistics tracking page and enter the tracking ID excluding dash (-).
Steps to file an online complaint:
- Visit the CJ Logistics website (cjlogistics.com).
- Navigate to the “Support” section of the menu.
- Click “Assistance” or “Business Enquiry” to open the online complaint form.
- Fill in the required information by providing details such as service type, inquiry type, shipment order/AWB ID, timber, contents, and file attachments.
- Confirm that you are 14 years or older.
- After filling in all required fields, submit your complaint.
Finally, note down the ticket/reference number to track the status. If your issue is unresolved, you can escalate it by contacting higher authorities within CJ Logistics.
Approach the Consumer Forum:
If you are still unsatisfied with the final response of Ceva Logistics or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint.
You can lodge your complaint in South Korea with the Korea Consumer Agency and in the USA with the Bureau of Consumer Protection Affairs of FTC.
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