To file complaints about shipment, parcel, and logistics services of Hanjin Logistics including issues related to express parcel delivery, refund of the shipment cancellations/deposits, insurance claims, defective/damaged shipment, and freight services, you can follow these steps and use the provided contact details:
Hanjin Logistics Customer Support:
- Customer Service Number: Call at Hanjin’s hotline +18774711212 (US), +8215880011 (Korea), or +8215881612 (Global Express) to raise your general complaints. You can also contact the regional offices (e.g. +81356655037 (Japan), +62215203701 (Indonesia), +420226254839 (Germany, EU)) by visiting the contact page.
- Email: Send your complaint by email at US@hanjin.com (US), ID@hanjin.com (Indonesia), SELGP@hanjin.com (Seoul), or EU@hanjin.com (EU).
To Track the status of your shipment, navigate to the Hanjin tracking page and enter your AWB/tracking number.
Steps to file an online complaint:
- Visit the Hanjin Logistics website (hanjin.com).
- Navigate to the customer service section.
- Open the online complaint form.
- Fill out the form by providing your waybill number, the account number of the waybill registrant, and the product price.
- Submit the form.
Finally, note down the reference number to track the status.
To submit a claim for a damaged/lost shipment, navigate to the compensation section and submit the online form. A Hanjin staff member will contact you to discuss the incident details and confirm the compensation amount. The compensation amount is based on the amount listed on the waybill (up to 500,000 KRW if not specified). If the product is delayed, compensation is calculated as 50% of the shipping fee per day of delay, up to 200% of the shipping fee.
If your complaint is not resolved, you can escalate it by contacting the customer service representative again and requesting to speak with a higher authority.
Approach the Consumer Forum:
If you are still unsatisfied with the final response of Hanjin Logistics or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint.
You can lodge your complaint in South Korea with the Korea Consumer Agency and in the USA with the Bureau of Consumer Protection Affairs of FTC.
Still, have questions? 
ask by replying to us. We will help you.