To file complaints about shipment, parcel, and logistics services of Kerry eCommerce including issues related to parcel delivery, refund of the shipment cancellations/deposits, insurance claims, defective/damaged shipment, freight services, e-commerce/business solutions, and other logistics issues, you can follow these steps and use the provided contact details:
Kerry eCommerce Customer Support:
- Customer Service Number: Call the Kerry’s hotline +85235130786 / +85235130784 (Hong Kong) or +8675586601780 (Shenzhen, China) for general shipment complaints.
- Email: Send your complaint by email at kec.enquiry@kerrylogistics.com.
To track status, navigate to Kerry eCommerce tracking page and login to your account or provide tracking ID.
Steps to file an online complaint:
- Visit the Kerry eCommerce website (kerry-ecommerce.com).
- Navigate to “Help Center” section of the menu.
- Click on the “Customer Service” option to open the online complaint form.
- Fill out the form with tracking/order ID and your complaint details.
- Submit the form.
Finally, note down the reference/ticket number to track status of your complaint. If your issue is not resolved through the initial complaint process, you can escalate it by contacting the senior official or re-sending the email with details of escalation.
Approaching the Consumer Forum
If you are still unsatisfied with the final response of Kerry eCommerce or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint.
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