If you want to file complaints about parcel and logistics services of Maersk Logistics including issues related to parcel delivery, refund of shipment cancellations/deposits, insurance claims, defective/damaged packages, e-commerce solutions, and freight services, follow these steps and use the provided contact details:
Maersk Logistics Customer Support:
- Customer Service Number: Call the Maersk’s hotline at +18775490160 (US) or +17189955800 (NY) to raise your general complaints.
- Email: Send your complaints by email at claimsmail@pilotdelivers.com, JFK@pilotdelivers.com (NY, US), AMS@pilotdelivers.com (Amsterdam, ND), or YVR@pilotdelivers.com (Vancouver, CA).
You can also contact the regional offices of Maersk in your country using the phone number (e.g. 01131206534763 (Netherlands), +34919198502 (Madrid, Spain), or 6042341153 (Vancouver, CA)) from the (domestic/international) contact page.
To track your shipment, navigate to the Maersk delivery tracking page and enter the tracking/AWB ID.
Steps to file an online complaint:
- Visit the Maersk website (maersk.com).
- Navigate to the “Contact Us” page.
- Click on “Request Information” to open the online complaint form.
- Fill out the form with your details, order/Airway bill number and the nature of your complaint.
- Submit your complaint.
Finally, note down the reference/ticket number to track status. If your issue is not resolved, escalate it by contacting senior executives of the customer service department.
Approach the Consumer Forum
If you are still unsatisfied with the final response of Maersk Logistics or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint.
You can lodge your complaint in the USA with the Bureau of Consumer Protection Affairs of FTC.
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