To file complaints about shipment, parcel, and freight services of Ceva Logistics including issues related to parcel delivery, refund of the shipment cancellations/deposits, insurance claims, defective/damaged shipment, freight services, and other shipment issues, you can follow these steps and use the provided contact details:
Ceva Logistics Customer Support:
- Customer Service Number: Call at the hotline 18442150640 / +18008884949 (US), +443305877000 (UK) or +912246107777 (India) to talk with a Ceva representative.
- Claim Support: You can submit an online claim form through the company’s portal.
To track your status, navigate to the Ceva tracking page and enter your AWB number.
Steps to file an online complaint:
- Visit the Ceva Logistics website (cevalogistics.com)
- Navigate to the “Support” section.
- Click “Contact Us” to open the online complaint form.
- Choose the relevant subject for your complaint.
- Fill out the required details including personal details, location, tracking ID/AWB, and sufficient details to describe your complaint.
- Submit the form
Finally, note down the reference number to track the status. If your issue is not resolved, escalate it to senior executives with detailed information about your unresolved issue.
Approach the Consumer Forum
If you are still unsatisfied with the final response of Ceva Logistics or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint. You can lodge your complaint in the USA with the Bureau of Consumer Protection Affairs of FTC.
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