To file complaints about shipment, parcel, and freight services of Asendia including issues related to parcel delivery, refund of the deposit, insurance claims, defective/damaged shipment, and other shipments & freight services, you can follow these steps and use the provided contact details:
Asendia Customer Support
- Customer Service Number: Call at +18006245287 (US) or +448458738155 (UK) to talk with an Asendia representative. You can also contact the regional office in your country by using the phone number provided on the contact page.
- Email: Send your complaint by email at info.usa@asendia.com (US) or customerservice.uk@asendia.com (UK)
To track the status of your shipment, navigate to the Asendia tracking page.
Steps to file an online complaint:
- Visit Asendia website (asendia.com).
- Navigate to the “Contact Us” page.
- Click the “Customer Support” option to open the online complaint form.
- Fill out the form by providing a tracking number and a detailed message about your complaint.
- Submit your complaint.
Finally, note down the reference number to track the status. If your issue is not resolved, escalate the complaint to senior executives by requesting Asendia’s customer support.
Approach the Consumer Forum
If you are still unsatisfied with the final response of Asendia or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint. You can lodge your complaint in the USA with the Bureau of Consumer Protection Affairs of FTC.
Still, have questions? 
ask by replying to us. We will help you.