To file complaints about parcel shipment and logistics services of Deprisa including issues related to parcel delivery, refund of the shipment cancellations/deposits, insurance claims, defective/damaged shipment, freight services, and other logistics issues, you can follow these steps and use the provided contact details:
Deprisa Customer Support:
- Customer Service Number: Call at 6014051405 (Bogotá) or 018000519393 (rest of country) to raise your general complaints with a Deprisa representative.
- Claim Support: You can submit an online claim for the damaged/lost products.
To track the status of your shipment, navigate to the Deprisa tracking page and enter your tracking ID.
Steps to file an online complaint:
- Visit the Deprisa website (deprisa.com).
- Navigate to the “Contact Us” page.
- Click “Chat with an agent” or “Send a complaint” to open the online complaint form.
- Fill out the form with required details including tracking/order ID, description of the complaint, and other supporting evidence.
- Submit the form.
Finally, you will receive a reference number to track your complaint. If your issue is unresolved, request escalation to the senior executives of Deprisa.
Approach Consumer Forum.
If you are still unsatisfied with the final response of Deprisa or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint.
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