To file complaints about parcel and logistics services of Servientrega including issues related to parcel/package delivery, refund of shipment cancellations/deposits, insurance claims, defective/damaged shipments, e-commerce solutions, and freight services, you can follow these steps and use the provided contact details:
Servientrega Customer Support:
- Customer Service Number: Call at +5717700200, 6017700200 (Colombia) or +17863319001 (US) to talk with a representative. You can also dial +576014320543 (Bogota) or +593963166796 (Ecuador) to contact with regional offices.
- WhatsApp: Message on +573168119123.
- Email: Send your concerns by email at info@servientrega.us (US).
To Track the status of your shipment, navigate to the Servientrega tracking page and enter the tracking/AWB number. You can also submit an online claim through the claim support page of their website.
Steps to file a complaint online:
- Visit the Servientrega website (servientrega.us).
- Navigate to the “Contact Us” page.
- Open the provided online complaint form.
- Fill out the form by providing all necessary details about your complaint and shipment/order number.
- Submit the form.
Finally, note down the reference/ticket number to track the status of your complaint. If your issue is not resolved, escalate the complaint by contacting senior executives through the same communication channels.
Approach the Consumer Forum:
If you are still unsatisfied with the final response of Hub Group or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint.
You can lodge your complaint in the USA with the Bureau of Consumer Protection Affairs of FTC.
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