To file complaints about parcel shipment and logistics services of Fidelitone including issues related to parcel/package delivery, refund of the deposit/cancellation, insurance claims, defective/damaged shipment, and freight services, you can follow these steps and use the provided contact details:
Fidelitone Customer Support:
- Customer Service Number: Call at the hotline +18667876356, +18445246320 (US), or +18004750917 for general complaints.
- Email: Send your complaint by email at customerexperience@fidelitone.com.
To track status of your shipment, navigate to Fidelitone track/schedule delivery page and enter the tracking/order ID.
Steps to file an online complaint:
- Visit the Fidelitone website (fidelitone.com).
- Navigate to “Contact us” page.
- Fill out the form with required details including tracking/order ID, type of issue, and description of the complaint.
- Submit your complaint.
Finally, note down the reference number to track status. If your issue is not resolved through the initial contact, you can escalate it to a senior executive within the company.
Approach the Consumer Forum
If you are still unsatisfied with the final response of Fidelitone or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint.
You can lodge your complaint in the USA with the Bureau of Consumer Protection Affairs of FTC.
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