To file complaints about parcel and logistics services of Hub Group (NSD) including issues related to parcel delivery, refund of shipment cancellations/deposits, insurance claims, defective/damaged shipments, e-commerce solutions, and freight services, you can follow these steps and use the provided contact details:
Hub Group Customer Support:
- Customer Service Number: Call the hotline at 17039649500 or +18337447673 (US) to raise your general delivery complaints with a representative.
- Email: Send your complaint by email at customercare@shipnsd.com.
To track the status of your shipment, navigate to the NSD tracking page and enter the tracking ID. You can also file an online claim for a lost/damaged parcel or delayed shipment (if insured).
Steps to file an online complaint:
- Visit the Hub Group website (hubgroup.com).
- Navigate to the “Contact Us” page from the menu.
- Choose “Chat” to start a conversation with an agent or open the online complaint form. Select “File a claim” to submit your claim form.
- Fill out the form with your complaint details and tracking/Airway bill number.
Finally, note down the reference/ticket number to track the status of your complaint. If your issue is not resolved, ask to escalate the complaint to a senior executive within the company.
Approach Consumer Forum:
If you are still unsatisfied with the final response of Hub Group or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint.
You can lodge your complaint in the USA with the Bureau of Consumer Protection Affairs of FTC.
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