To file complaints about express shipment and freight services of Aramex including issues related to parcel/package delivery, refund of the deposit/cancellation, insurance claims, defective/damaged shipment, and other shipments & freight services, you can follow these steps and use the provided contact details:
Aramex Customer Support:
- Customer Service Number: Call at the hotline +17185538740 (US), +911133003300 (India), or +971600544000 (Dubai). You can also contact the regional office using the provided phone number on the contact page.
- Email: Send your concerns by email at IAH.FreightCommunication@aramex.com (Houston), Shared_LON_UK_Deliveries@aramex.com (London), or UAEcare@aramex.com (UAE) based on your location.
To track the status of your shipment, visit the shipment tracking page and select express or freight option enter the tracking ID.
Steps to file an online complaint:
- Visit the Aramex website (aramex.com).
- Navigate to the “Contact” section and choose the “Help & Support Center” option.
- Click “Customer Support” to open the online complaint form.
- Fill out the online form with all necessary details, including your shipment number (AWB), contact information, and a description of the issue.
- Once filled, submit the form.
Finally, you will receive a confirmation email with a reference number for your complaint. You can use it to track the status. If your issue is not resolved through the initial complaint, escalate it to senior executives within Aramex. For this, you can also contact the senior customer service manager at the regional office.
Approach the Consumer Forum:
If you are still unsatisfied with the final response of Aramex or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint. You can lodge your complaint in the USA with the Bureau of Consumer Protection Affairs of FTC.
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