To file complaints about parcel shipment and logistics services of Naqel Express including issues related to parcel delivery, refund of the shipment cancellations/deposits, insurance claims, defective/damaged shipment, e-commerce solutions, and freight services, you can follow these steps and use the provided contact details:
Naqel Express Customer Support:
- Customer Service Number: Call the Naqel’s hotline +966920020505 (Saudi Arabia), 8002464444 (toll-free), or +97143131800 (UAE) to raise general delivery complaints.
- WhatsApp: Message on +966118296500.
- Email: Send your complaint by email at inquiries@naqel.com.sa.
You can also call to the regional offices using their phone numbers (e.g. 80020800 (Bahrain), 80064444 (Oman), +96522204108 (Kuwait)) provided on the contact page.
To track status of your shipment, navigate to Naqel tracking page or use the mobile app and enter your shipment tracking/AWB ID. You can also submit an online claim for the lost/damaged shipment or reimbursement of the insurance by following the guidelines to file a claim on their claim support page.
Steps to file an online complaint:
- Visit the Naqel Express website (naqelexpress.com).
- Navigate to “Contact Us” section of the menu.
- Select “Complaints” option and click “Create a complaint” to open the online complaint form.
- Fill in the form by providing all necessary details such as your name, contact information, tracking/order ID, and a detailed description of the issue.
- Submit the form.
Finally, note down the reference/acknowledgement number to track status of your complaint. If your complaint is not resolved satisfactorily, you can escalate it to senior executives within Naqel Express with all previous communication and complaint reference numbers.
Approach the Consumer Forum:
If you are still unsatisfied with the final response of Naqel Express or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint.
You can lodge your complaint in Saudi Arabia with the Consumer Protection Agency (SAMA).
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