To file a complaint about parcel shipment and logistics services of GAASH Worldwide including issues related to parcel delivery, refund of the shipment cancellations/deposits, insurance claims, defective/damaged shipment, freight services, and other logistics issues, you can follow these steps and use the provided contact details:
GAASH Worldwide Customer Support:
- Customer Service Number: Call the hotline at 0722608000 or +972722608001 to raise your general complaints with a representative.
- Email: Send your complaint by email to cs@gaashwd.com.
To track the status of your shipment, navigate to the GAASH parcel tracking page and enter the order/tracking ID.
Steps to file an online complaint:
- Visit the GAASH Worldwide website (gaashwd.com).
- Navigate to the “Contact Us” page.
- Fill out the required details by providing detailed information about your complaint and order/tracking ID.
- Submit the form.
Finally, note down the reference number to track the status. If your issue is not resolved through the initial contact, you can escalate the matter by re-contacting Customer Service by providing your previous complaint reference number. Further, you may request to talk with a senior executive.
Approach the Consumer Forum
If you are still unsatisfied with the final response of GAASH Worldwide or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint.
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