To file complaints about shipment, parcel, and logistics services of Gati Kintetsu Express including issues related to express parcel delivery, refund of the shipment cancellations/deposits, insurance claims, defective/damaged shipment, and freight services, you can follow these steps and use the provided contact details:
Gati Express Customer Support:
- Customer Service Number: Call at the Gati helpline number 18601234284 (India) or +917122534284 / +917127144282 (Overseas) to raise your general complaints.
- WhatsApp: Message on +917400012000.
- Email: Send your complaint by email at customerservices@allcargologistics.com or customerservice@gati.com.
To track the status of your shipment, navigate to the Gati tracking page and enter the docket number.
Steps to file an online complaint:
- Visit the Gati Express website (gati.com).
- Navigate to the Contact Us section.
- Click "Service Complaint" to open the online complaint form.
- Fill out the complaint form by providing all necessary details such as your shipment number, contact information, and a detailed description of your issue.
- Submit the form.
Finally, note down the reference number to track the status. If your issue is not resolved through the initial complaint, you can escalate it by contacting senior executives.
Approach the Consumer Forum:
If you are still unsatisfied with the final response of Gati Express or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint.
You can lodge your complaint in India with National Consumer Helpline (NCH). In USA, you can approach the the Bureau of Consumer Protection Affairs of FTC.
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