To file complaints about shipment and freight services of ArcBest (ABF Freight) including issues related to parcel delivery, refund of the deposit, insurance claims, defective/damaged shipment, and other shipments & freight services, you can follow these steps and use the provided contact details:
ArcBest Customer Support
- Customer Service Number: Call at +18006105544 or +18776095681 to talk with an ArcBest representative. To get help related to technical issues, dial +14797858900 (tech helpdesk) or +18007556486 (Safety & Security).
- Email: Send your concerns by email at customerservice@arcb.com or helpdesk@arcb.com.
Steps to file an online complaint:
- Visit the ArcBest website (arcb.com).
- Navigate to the “Contact Us” page.
- Fill out the online complaint form with all required details, AWB ID/shipment number, and upload supporting documents (e.g., original invoice, replacement/repair invoices, and images).
- To claim for the shipment, navigate to the ArcBest Claims Tool page fill out the “Loss & Damage Claims” form and click Begin Filing.
- Once all fields are complete, submit the form.
Finally, note down the reference number that will be received by an email confirmation shortly after submission. If your issue is not resolved, you can escalate it by contacting senior executives within ArcBest. You can use the same helpline or email to request escalation.
Approach the Consumer Forum
If you are still unsatisfied with the final response of the ArcBest or your consumer rights are violated, you can approach the Consumer Protection Authority of your country by providing all documentation and correspondence related to your complaint. You can lodge your complaint in the USA with the Bureau of Consumer Protection Affairs of FTC.
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